Help and advice

If you are experiencing financial difficulties, you may wish to seek free independent advice from one of the following organisations:

Community Legal Advice
0845 345 4345

Citizens Advice

StepChange Debt Charity
0800 138 1111

National Debtline
0808 808 4000

Make a payment

You can find out how to make a payment by visiting our payments page.

Download our debtor app

You can download our free debtor app to manage your account, check your current status, as well as make payments.

The app is available on the Apple Store and Google Play. The links to download the version you need are here.

Further information

If you need further information relating to your case, please ring the phone number on the letter you have received. This will be for one of the following offices:

  • Liverpool – 0151 236 4751
  • Colwyn Bay – 01492 539 039
  • Swansea – 01792 466771
  • Bradford – 01274 391929

Alternatively please ring our debtor line: 01492 539 039 or send us an email.

Address details are available here.

COVID-19 update

The latest information on our plans regarding the enforcement of cases during the COVID-19 crisis.


Our new debtor app

The app is free to download and free to use. It has been designed to give debtors a quick, easy and user-friendly way to manage their debt.