The resumption of enforcement visits

Although we have been undertaking enforcement visits at commercial premises for some time, we have not been permitted to do so at residential addresses since 23rd March.

This will change on 24th August, when enforcement visits to residential premises will recommence.

If you have not already read our strategy for post-lockdown enforcement, it is available on our website.

The strategy has been developed in line with Government guidelines and the plan set out by our industry association, the High Court Enforcement Officers Association (HCEOA).

This article covers how we will be implementing our strategy through the different stages of enforcement that are set out in the Taking Control of Goods Regulations 2013.

Compliance stage

For a new instruction, we continue to send the notice of enforcement, which gives the debtor 7 clear days to make payment in full. If they do so, then this is the end of the matter. If not, the case will progress to enforcement stage 1.

Enforcement stage 1

In enforcement stage 1, an enforcement agent will attend the debtor’s primary address, looking to obtain payment in full or an agreed payment plan, covered by a controlled goods agreement. If this does not happen, enforcement moves to stage 2.

Enforcement stage 2

When it reaches this stage, the enforcement agent will take a detailed inventory of the debtors’ goods and this will be used to compile a controlled goods agreement. These controlled goods cannot be sold and if any agreed payment arrangements are not met by the debtor, then these goods may be sold to satisfy the debt.

Sale or disposal stage

If the debtor has not met their agreed payment obligations then the controlled goods will be sold, normally at public auction.

Training

All our enforcement agents have undertaken the necessary mandatory industry training, covering: the effective use of protective equipment, social distancing requirements, how to protect themselves and those that they encounter in the community.

They have also undertaken a further refresher course designed by our award-winning Training Division which includes how to identify any vulnerabilities or changes in circumstance.

Further information and instructions

If you would like to instruct us, you can use our online forms.

If you require any further information, please contact us on 08450 999 666 / clientservices@hcegroup.co.uk

COVID-19 updates for debtors

Please visit this page for more information about what to do if you have received a notice of enforcement or are currently in a payment arrangement.

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COVID-19 update for clients

Our strategy for the return to full enforcement of cases post-lockdown.

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