COVID-19 business contingency plan update

Further to our previous communication, High Court Enforcement Group continues to follow Government guidelines in respect of coronavirus.

Enforcement agent visits suspended

Following the Prime Minister’s announcement on Monday 23rd March 2020, visits by our enforcement agents are temporarily suspended. We will follow ongoing guidance from Government over the next three weeks and review as necessary.

New instructions

We are experiencing continued volumes of new instructions from clients and will continue to make the applications to the courts for writs of control. On receipt of writs back from court, we will issue Notices of Enforcement in accordance with the Taking Control of Goods Regulations 2013.

We will use a combination of telephone, email and SMS communications to encourage payment remotely, using our website and debtor app.

Ongoing cases

Where we have cases that were visited at either first or second enforcement stage, we will endeavour to contact debtors to encourage them to get in touch with our office to make payment arrangements. We will continue to monitor all the cases which are currently in a payment arrangement and make remittances to our clients.

We further recognise that the COVID-19 pandemic will result in higher rates of vulnerability and our Level 3 qualified welfare team are fully prepared to respond accordingly, so we can identify where help is required and signpost people to the right places.

Contacting us

During this period, we encourage our clients to contact us by emailing the specific office you are already corresponding with, quoting our unique reference number in the subject line, so that we can process enquiries more effectively. Or for non case related client requirements, please email clientservices@hcegroup.co.uk.

We are holding daily meetings to ensure we do all that we can to keep members of the public and our employees safe during this crisis. We will update you regarding any further changes to our operating procedures as the need arises.

Thank you for your ongoing support.

COVID-19 update

The latest information on our plans regarding the enforcement of cases during the COVID-19 crisis.

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Our new debtor app

The app is free to download and free to use. It has been designed to give debtors a quick, easy and user-friendly way to manage their debt.

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