Process serving

  • How quickly will the officer visit?

    Normally within 48 hours of instruction, so the sooner you send us the documents the sooner they will be served.

  • How much will it cost?

    Contact our Commercial and Eviction Services Team on 01792 466 771 (Option 2) for full information on our fees.

  • I think they may have moved?

    We will visit the address and confirm with neighbours and try to obtain a further address.

  • Can you break in?

    No we can’t break in to the property.

  • I have a question that is not listed?

    You can call any member of our team who will be able to answer your question, don’t worry how trivial it may seem, we are here to help. Please ring 01792 466 771 (Option 2) and ask to speak to a member of our Commercial and Eviction Services Team.

  • What do I do now?

    If you wish to instruct us, simply post or email copies of your documents to our Swansea office along with a copy of our completed process serving form.

    Commercial and Eviction Services Team
    High Court Enforcement Group
    Vaughan Thomas House
    141 Walter Road
    Swansea
    SA1 5RW

    commercialservices@hcegroup.co.uk

  • What additional information do you need?

    As much information as you have, no matter how trivial it may seem.

    • Contact name if a company.
    • Contact telephone numbers, landline and mobiles.
    • Email addresses.
    • Asset details, vans cars stock supplied.
    • Alternative trading addresses.
    • Web pages or social media pages, eg facebook, twitter etc.
    • Where goods were delivered.
  • What if you can’t meet with the respondent?

    We leave an appointment letter and re-attend – if they do not meet with the officer a substituted service will occur.

COVID-19 updates for debtors

Please visit this page for more information about what to do if you have received a notice of enforcement or are currently in a payment arrangement.

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COVID-19 update for clients

Our strategy for the return to full enforcement of cases post-lockdown.

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