COVID-19

  • COVID-19 - how can I get some debt advice?

    There are several charities you can ask for support. A list of the main ones is provided here.

    1st April 2020

  • COVID-19 - how do I set up a payment arrangement?

    If you are not yet making any payments and want to agree an arrangement, please email us at enforcement@hcegroup.co.uk with your proposal, which we will then send to the judgment creditor.

    Please note that we are very busy with a high volume of enquiries at present and it may take some time to respond to your request. In the meantime, you can start making payments on account using the methods provided here.

    1st April 2020

  • COVID-19 - I am already in a payment arrangement. What should I do?

    If you are already in a payment arrangement, or are waiting for confirmation of a payment arrangement, you should continue to make your payments as agreed with us and your creditor.

    Payment can be made through the methods provided here.

    1st April 2020

  • COVID-19 - I have received a notice of enforcement. What do I do next?

    The enforcement process starts with the sending of a notice of enforcement, which gives the judgment debtor seven days in which to pay in full, before enforcement proceeds. Payment at this stage prevents the incurrence of further enforcement fees beyond the compliance stage fee (currently £75 plus VAT).

    Payment can be made through the methods provided here.

    As you may be aware, enforcement agent visits are temporarily suspended until 23rd August. On 24th August 2020, enforcement visits will recommence. Please note that, once the notice of enforcement has expired, no further notice of a visit will be given.

    It is in your interest to make payment in full, where possible. If you are unable to do this, we recommend that you make a part payment on account prior to an enforcement visit to reduce both the sum owing and the additional enforcement fees that will be incurred at that stage.

    3 July 2020

  • COVID-19 - can you still remove protesters and squatters?

    To date, there are no restrictions on evictions of trespassers or protesters under a writ of possession against persons unknown.

    We will consider each case based on the urgency of the removal and the level of public interest involved, the likely availability of Police support and the health and safety of the enforcement agents, Police, occupants and general public.

    24th March 2020

  • COVID-19 - are you still evicting commercial tenants?

    The Government has ordered a moratorium on commercial landlord sanctions until 30th September , to prevent landlords from forfeiting the leases of tenants who miss rent payments because of coronavirus during this period.

    The rent will still be due, this is only a delay on forfeiture – once the moratorium is lifted, the landlord will be able to exercise forfeiture or recover rent arrears. We would recommend that landlords discuss voluntary arrangements about rent payments with tenants.

    19th June 2020

  • COVID-19 - are you still conducting residential evictions?

    The Government has introduced emergency legislation to prevent landlords from starting eviction proceedings against tenants until 23rd August 2020 to protect renters in both social and private accommodation in these challenging times. It will allow those with financial difficulties the time to secure additional financial support introduced by the Government.

    We will be recommencing the enforcement of writs of possession from 24th August.

    3 July 2020

  • COVID-19 - how are you supporting vulnerable debtors

    We recognise that the COVID-19 pandemic will result in higher rates of vulnerability and our Level 3 qualified welfare team are fully prepared to respond accordingly, so we can identify where help is required and signpost people to the right places.

    24th March 2020

  • COVID-19 - what are you doing about cases already in progress

    Where we have cases that were visited at either first or second enforcement stage, we will endeavour to contact debtors to encourage them to get in touch with our office to make payment arrangements. We will continue to monitor all the cases which are currently in a payment arrangement and make remittances to our clients.

    24th March 2020

  • COVID-19 - are you still open?

    Following the Prime Minister’s announcement on 23rd March 2020, visits by our enforcement agents are temporarily suspended. We will follow ongoing guidance from Government over the next three weeks and review as necessary.

    We are experiencing continued volumes of new instructions from clients and will continue to make the applications to the courts for writs of control. On receipt of writs back from court, we will issue Notices of Enforcement in accordance with the Taking Control of Goods Regulations 2013.

    We will use a combination of telephone, email and SMS communications to encourage payment remotely, using our website and debtor app.

    24th March 2020

COVID-19 updates for debtors

Please visit this page for more information about what to do if you have received a notice of enforcement or are currently in a payment arrangement.

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COVID-19 update for clients

Our strategy for the return to full enforcement of cases post-lockdown.

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